# course_catalog

course_title: CSR: Customer Service Representative
course_lenght: 220
course_track: HR Essentials
course_lang: EN
course_description:
  Training Customer Service Representative (CSR) is intended for support center professionals who have direct contact with the client and are responsible for the level of care given.

course_long_description:
  <p style="text-align: center;"><span style="font-size: small;">asdasdasdasd</span></p> <p><span style="font-size: small;">Training Customer Service Representative (CSR) is intended for support center professionals who have direct contact with the client and are responsible for the level of care given.</span></p> <p><span style="font-size: small;">aaaaaaaaaa</span></p> <p><span style="font-size: small;">asdasdsadas</span></p> <p><span style="font-size: small;">dsasadsa</span></p> <p><span style="font-size: small;">dsadsda</span></p> <p> </p>


course_title: SCA: Support Center Analyst
course_lenght: 80
course_track: Finance
course_lang: EN
course_description:
  The HDI Support Center Analyst (SCA) is an intensive course designed for technical support and customer service that regardless of the level of knowledge are responsible for the so-called solution.


course_title: DST: Desktop Support Technician
course_lenght: 40
course_track: Business Skills
course_lang: EN
course_description:
  This course proves that professional field support, field support and on site have the ability to support customer service, for service management, as well as master the best practices for providing service and support high quality to customers.


course_title: SCTL: Team Leader Support Center
course_lenght: 16
course_track: HR Essentials
course_lang: EN
course_description:
  This course is designed for team managers, leaders, coordinators or supervisors Support Centers that need to have leadership skills, learn best practices for managing people, processes, tools and resources from the Support Center as well as understand the value added service in the business


course_title: Support Center Manager
course_lenght: 4
course_track: HR Essentials
course_lang: EN
course_description:
  The Support Center Manager course covers in detail the best management practices of a tactical and operational support center. 


course_title: Endomarketing to Service Desk
course_lenght: 4
course_track: HR Essentials
course_lang: EN
course_description:
  Aimed at directors, managers, coordinators and supervisors of technology that has relationship with the users or any aspects of the business, the workshop Endomarketing for Service Desk is intended to present the benefits of communication in relation to the results obtained by IT to effectively by


course_title: Improve your typing skills
course_lenght: 8
course_track: Improve your typing skills
course_lang: EN
course_description:
  Using the most common tecniques to improve your typing skills. This course can be attended at your computer.


course_title: Scriptcase Certified Expert Course
course_lenght: 20 hours
course_track: Expert
course_lang: EN
course_description:
  The course objective is to teach how to use Scriptcase capabilities efficiently, applying them to a real development project, from the creation to the project delivery.

course_long_description:
  <p>The expert course is a 20 hour online with instructor certificated course divided into 10 modules (2h each module), <br />this course was created to users who want to master the key features of the tool and want to evolve in order to have more development flexibility. <br />The EXPERT course show basic and advanced features of all Scriptcase's applications (forms, grids, charts, Report PDF, <br />menus, controls, calendar, Dashboards and TAB applications) that be created by Scriptcase and also using additional programming languages and <br />development technologies such as: Javascript, PHP, SQL, AJAX, jQuery and HTML5.</p> <p><strong>Objective:</strong></p> <p>The appointment system will allow three type of users (admin, staff, and customer) to schedule and manage paid services. <br />Those services will be attended by an available staff under a customer requirement. <br />The system will also send automatic confirmation emails, print invoices, use the google maps API for navigation, <br />enable all types of charts and management reports and use two different types of schedule calendar.</p> <p>At the end of the 10th module of this course, the user will have developed a complex appointment system with elaborate and <br />useful features that will elevate their projects to a new level.</p>


# course_lessons

lesson_title: Lesson 1
lesson_video: https://player.vimeo.com/video/151658834
lesson_text:
  <div class="divBorderedGrid"> <h3>What is Scriptcase?</h3> <p class="text-grid">It's the best and most efficient web development tool focused on SQL databases (MySQL, Access, Oracle, SQL Server...). A powerful PHP generator to develop systems in a safe and fast way, increasing productivity and reducing costs.</p> </div> <div> <h3>What does it do?</h3> <p class="text-grid">It helps you to develop web applications in a fast and intuitive way, such as: management reports (Business Intelligence - BI), customizable HTML5 charts, registration forms, users authentication, menus, dashboards and others apps.</p> </div> <div> <h3>How does it work?</h3> <p class="text-grid">Can be installed in a local network or on the Internet to be accessed by any browser. It allows that multiple developers work on the same project connected to an SQL database. The generated applications are independent from Scriptcase.</p> </div>


lesson_title: Lesson 2
lesson_video: https://www.youtube.com/embed/63DpNWWfWsE
lesson_text:
  <p><span>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque volutpat porta ex et aliquam. Fusce ornare diam sed enim maximus, ac pretium tortor tempus. Fusce dignissim tellus velit, non euismod mi tempor nec. Duis molestie mi risus, vel pharetra purus elementum ac. In in purus eu orci fermentum posuere. Nunc vitae faucibus urna. Nullam at interdum dolor.</span></p>


lesson_title: Lesson 3
lesson_text:
  <p><span>Mauris mattis quis felis sed venenatis. Maecenas eget lacus hendrerit, tincidunt eros in, auctor elit. Aliquam eleifend volutpat justo. Curabitur hendrerit nulla mi, interdum sodales purus vestibulum at. Proin sem nunc, condimentum nec diam in, fringilla hendrerit arcu. Vestibulum tincidunt, metus ac faucibus placerat, nisi metus pretium mauris, non feugiat orci justo vitae arcu. Morbi enim sapien, facilisis cursus pharetra sit amet, varius eu ipsum. Suspendisse eleifend massa vel neque rutrum finibus. Ut ullamcorper, lorem nec fermentum viverra, arcu erat interdum nunc, et facilisis lectus ex at dolor. Aliquam erat volutpat.</span></p>

lesson_video:
  <iframe width="800" height="600" src="https://www.youtube.com/embed/B_6qDlJaFj4?list=PLDMYt0EmYW5xjM9QlY6CaPJJtO89BjYDy" frameborder="0" allowfullscreen></iframe>


lesson_title: Lesson 4
lesson_text:
  <p><span>Cras feugiat mauris nunc, ac hendrerit tellus molestie vel. Vestibulum dictum auctor orci, sed maximus tellus rutrum a. Donec non feugiat nunc. Phasellus aliquam leo ac augue varius varius. Proin bibendum lorem at lorem maximus, eu porta tortor volutpat. In vel tortor nisi. Duis bibendum tincidunt orci at ornare. Praesent id lectus pharetra, gravida nisi sed, rutrum est. Nam vehicula consequat neque ut molestie. Praesent eu ligula erat.</span></p>

lesson_video:
  <iframe width="800" height="600" src="https://www.youtube.com/embed/B_6qDlJaFj4?list=PLDMYt0EmYW5xjM9QlY6CaPJJtO89BjYDy" frameborder="0" allowfullscreen></iframe>


lesson_title: Lesson 5
lesson_video: https://www.youtube.com/embed/63DpNWWfWsE
lesson_text:
  <p><span>Quisque ornare et libero quis pretium. Curabitur orci augue, molestie sit amet rhoncus et, posuere vitae risus. Quisque laoreet erat ac rhoncus ullamcorper. Integer venenatis felis rutrum accumsan aliquam. Phasellus ut imperdiet orci. Phasellus nec nulla varius, commodo lacus eget, tempus urna. Suspendisse suscipit mauris a pharetra auctor. Etiam ac dictum nulla. Suspendisse feugiat ornare mi, sed pharetra eros maximus vestibulum.</span></p>


lesson_title: Class 01: Introduction
lesson_video: https://www.youtube.com/embed/63DpNWWfWsE
lesson_text:
  <div>In this class we will show a brief introduction about what is Scriptcase, what it does, how it works and its advantages. What the tool needs to run and the difference between development and production environment. </div> <div> </div> <div>After the introduction we will give an overview about the Scritpcase's environment and we will also create our project.</div> <div> </div> <div>We will create a form and discuss it's basics features. In the end we will showcase the data dictionary feature and will give the introduction of the menu application.</div> <p> </p>


lesson_title: Class 02: Grid resources and Master-details Form
lesson_video: https://player.vimeo.com/video/151658834
lesson_text:
  <p><span>In this class we will create and discuss the first grid application, learn how link works and use the master detail feature to make two forms working together at the same screen.</span></p>


lesson_title: Class 03: Admin Applications
lesson_text:
  <div>In this class we will create the admin side applications, this applications include:</div> <div>- Admin's appointments report</div> <div>- Form to create, schedule and calculate the appointment services cost automatically.</div>

lesson_video:
  <iframe src="https://player.vimeo.com/video/151658834" width="500" height="281" frameborder="0"  webkitallowfullscreen="true" mozallowfullscreen="true" allowfullscreen="true"></iframe>


lesson_title: Class 04: Customer Applications
lesson_video: https://player.vimeo.com/video/151658834
lesson_text:
  <p><span>The customer will select in a list what services he needs to schedule, the request will be generated by the RUN button and redirect the customer to a form to select the date and time of the appointment, after he selects, he will be redirected to the report with all his appointments.  </span></p>


lesson_title: Class 05: Staff Applications
lesson_video: https://player.vimeo.com/video/151658834
lesson_text:
  <p><span>The staff will have two options to follow up his own appointments, using a report application with filters and group by or a calendar showing his appointments. To proceed with an appointment the Staff is able to check a google maps app with the customer’s address.  </span></p>


lesson_title: Class 06: Buttons and Links
lesson_video: https://player.vimeo.com/video/151658834
lesson_text:
  <div>In this class we will create a user defined report with a custom HTML template in order to show a billing summary for the customer.</div> <div> </div> <div>We are also creating some apps that will complete the system usage in general, apps to: Show the appointments history, details and rate.</div> <div> </div> <div>We can't forget about a report that will be used by the admin, staff and customer to perform all types of actions on a specific appointment.</div>


lesson_title: Class 07: Tab, Dashboard and Calendar
lesson_video: https://player.vimeo.com/video/151658834
lesson_text:
  <p><span>On this class we are going to create a set of applications used to exhibit other applications, we are also going to create a dashboard to show 4 apps at the same time, this app will be used as home to the admin.</span></p>


lesson_title: Class 8: Calendar and Security
lesson_video: https://player.vimeo.com/video/151658834
lesson_text:
  <div>We will create a calendar application using our own coding in a blank application using the ‘my calendar’ API from Scriptcase and we will use the form_appointments to helps us to maintain the data in the application </div> <div> </div> <div>The Scriptcase’s security module Will handle all the access control to your system, not only the access but what apps and what actions the end user may do with the app. </div>


lesson_title: ABC
lesson_video: https://www.youtube.com/embed/63DpNWWfWsE
lesson_text:
  <p>Ut eu nulla vel eros porttitor imperdiet. Mauris porta lacus nulla, ut molestie neque cursus vel. Fusce pulvinar sollicitudin tortor, vitae faucibus leo dignissim ac. Sed efficitur, nisi in venenatis iaculis, velit arcu posuere ante, a pellentesque risus nisl non tortor. Quisque in tincidunt augue. Praesent lacinia felis id nibh tincidunt condimentum. Morbi iaculis dapibus diam, id fringilla leo vulputate at. Sed laoreet tempus malesuada.</p>


lesson_title: Lesson 6
lesson_video: https://www.youtube.com/embed/63DpNWWfWsE
lesson_text:
  <p><span>Quisque enim ante, euismod vel quam eget, rhoncus fermentum tellus. Nullam interdum, nisi eget tincidunt dictum, erat eros pretium nunc, sed posuere ipsum purus eu tortor. Duis elementum justo ut magna dapibus, ac commodo metus volutpat. Quisque at lorem urna. Proin fermentum condimentum quam, sed posuere dui feugiat a. Aenean mollis placerat nunc eu porttitor. Nunc iaculis enim sem. Nam pellentesque suscipit ullamcorper. Quisque semper quis ex eu fringilla. Nulla vehicula lobortis massa, ac porttitor nulla mattis sit amet. Fusce malesuada nisl quis tortor fermentum, eget tincidunt justo semper. Phasellus in lorem vestibulum, aliquet arcu eget, mattis felis. Sed justo nunc, finibus nec efficitur quis, consectetur ut ante. Aliquam eu nisl libero. Aliquam erat volutpat. Integer vel leo sed magna hendrerit tempor eleifend sed diam.</span></p>


lesson_title: Lesson 7
lesson_video: https://www.youtube.com/embed/63DpNWWfWsE
lesson_text:
  <p><span>Ut eu nulla vel eros porttitor imperdiet. Mauris porta lacus nulla, ut molestie neque cursus vel. Fusce pulvinar sollicitudin tortor, vitae faucibus leo dignissim ac. Sed efficitur, nisi in venenatis iaculis, velit arcu posuere ante, a pellentesque risus nisl non tortor. Quisque in tincidunt augue. Praesent lacinia felis id nibh tincidunt condimentum. Morbi iaculis dapibus diam, id fringilla leo vulputate at. Sed laoreet tempus malesuada.</span></p>


lesson_title: Lesson 8
lesson_video: https://www.youtube.com/embed/63DpNWWfWsE
lesson_text:
  <p><span>In consectetur purus eget nulla faucibus ultricies. Integer volutpat mi nec blandit iaculis. Donec pretium, purus quis suscipit laoreet, velit libero pharetra elit, ut porta sem odio at odio. Curabitur pretium, nibh id dapibus aliquet, nisl urna placerat nulla, vitae lobortis mi magna sit amet quam. Maecenas at dui quis mauris malesuada vulputate. Pellentesque ut ipsum risus. Curabitur quis tristique purus. Proin vehicula dictum erat sit amet porta. Ut sit amet hendrerit sapien.</span></p>


lesson_title: Lesson 9
lesson_text:
  <p><span>Nam lectus elit, maximus id enim sit amet, fringilla pulvinar risus. Sed pellentesque vel augue vitae lacinia. Fusce non porttitor enim. Mauris eget mollis lacus. Sed mollis tortor ac arcu fringilla, in pulvinar diam venenatis. Fusce et arcu velit. Phasellus quis consectetur erat, pulvinar venenatis metus. Suspendisse sodales justo non libero sollicitudin dapibus. Fusce sit amet libero in diam hendrerit cursus. Donec consectetur facilisis varius. Nullam urna quam, iaculis eu placerat ac, porttitor dictum risus. Vivamus bibendum elementum massa, sit amet eleifend odio congue eu. Praesent accumsan sapien eget semper laoreet. Vestibulum eu metus nunc. Nullam sit amet sodales odio, quis porttitor diam. Nunc semper ac tortor quis lacinia.</span></p>

lesson_video:
  <iframe src="https://player.vimeo.com/video/151658834" width="500" height="281" frameborder="0"  webkitallowfullscreen="true" mozallowfullscreen="true" allowfullscreen="true"></iframe>


lesson_title: Lesson 10
lesson_text:
  <p><span>Phasellus euismod nunc sed tincidunt pharetra. Aenean ut venenatis dolor, quis faucibus elit. Fusce sit amet auctor mauris. Donec a rhoncus neque, sit amet viverra leo. Vestibulum at turpis placerat, tincidunt nisl nec, tincidunt est. Nam pretium eros et justo ornare, rutrum bibendum massa finibus. Donec non turpis vestibulum, facilisis tellus vel, dictum nisl. Donec vel leo auctor, dictum magna in, dictum leo. Cras quis lorem sit amet arcu porta sollicitudin et non neque. Vestibulum vehicula sapien risus, id varius mauris cursus sed. Morbi eu velit consequat purus fringilla sodales. Phasellus sit amet nisl dictum, euismod tellus at, convallis massa. In eget vestibulum nibh. Aenean volutpat est eget interdum lobortis. Duis vitae porta sem.</span></p>

lesson_video:
  <iframe src="https://player.vimeo.com/video/151658834" width="500" height="281" frameborder="0"  webkitallowfullscreen="true" mozallowfullscreen="true" allowfullscreen="true"></iframe>


# classes_threads

thread_title: A new Thread
user_login: student
thread_datetime: 2020-06-13 14:04:05
thread_text:
  <p>Lorem ipsum dolor sit amet, consectetur adipiscing elit. In porta, dui in dictum porta, metus metus porta velit, id laoreet tortor augue quis lorem. Quisque iaculis purus at tellus dictum lobortis. Curabitur mauris velit, iaculis in est sit amet, imperdiet maximus dui. Curabitur ornare ex ex, nec tempus justo porttitor sed. Maecenas tincidunt orci vel lacus blandit luctus. Etiam efficitur mollis laoreet. Maecenas iaculis nibh a tempus pretium.</p>


thread_title: classe 17
user_login: student
thread_datetime: 2020-06-18 11:40:36
thread_text:
  <p>Sed vel turpis magna. Curabitur ut ornare nulla, eu pretium velit. Vivamus vel mauris orci. In hendrerit ultrices turpis, eu venenatis leo scelerisque eget. Quisque nec nulla volutpat, vulputate nulla vitae, convallis risus. Aenean viverra, orci et tempor congue, erat orci sagittis augue, id fringilla felis diam blandit mauris. Ut ac sem facilisis, pulvinar enim quis, ultricies diam. Aenean in arcu molestie, ornare nunc et, laoreet lectus. Quisque vel diam nisi. Sed augue lectus, laoreet id lectus sit amet, ornare sodales nunc. Ut vestibulum arcu velit, in porta massa lobortis at. Vestibulum orci felis, ultrices quis lacus eget, feugiat dictum magna. Nullam cursus, lectus non posuere vehicula, ante nisl egestas odio, vitae mattis nisi quam eget lectus.</p>


thread_title: answer
user_login: student
thread_datetime: 2020-06-18 11:54:11
thread_text:
  <p>Fusce facilisis, lorem vel hendrerit vestibulum, nisl velit dignissim arcu, a tincidunt metus leo in velit. Integer eget turpis nibh. Suspendisse a dolor eu neque euismod consequat id et eros. Vivamus fringilla tempor volutpat. Integer bibendum a turpis quis efficitur. Cras est est, vehicula sed dui eget, ultrices lacinia sapien. Phasellus sagittis sapien vitae fringilla mattis. Suspendisse posuere lacinia sapien, vel congue sem iaculis quis. Phasellus fermentum dui dui, quis interdum libero bibendum eu. Sed dapibus urna et diam euismod, blandit vehicula justo accumsan.</p>


thread_title: My contact
user_login: estudante
thread_datetime: 2020-06-18 16:02:44
thread_text:
  <p>Donec non felis id est aliquam malesuada id quis neque. Vivamus eleifend mollis congue. Sed neque turpis, feugiat ut auctor et, ultricies quis erat. Phasellus mollis feugiat tincidunt. Pellentesque laoreet mi a volutpat faucibus. In hac habitasse platea dictumst. Donec quis risus nec libero pharetra elementum. Nunc consequat tempus quam eget malesuada. Nunc tempor urna in leo laoreet, sit amet tincidunt quam vehicula. Sed faucibus justo nec faucibus scelerisque.</p>


# inbox

inbox_title: New Lesson released on CSR: Customer Service Representative
inbox_datetime: 2020-10-03 08:17:10
inbox_text:
  <b>New Lesson released on CSR: Customer Service Representative</b><br /><br />ABC<br />DEF<br />GHI<br />


inbox_title: New Lesson released on Scriptcase Certified Expert Course
inbox_datetime: 2020-10-03 08:54:23
inbox_text:
  <b>New Lesson released on Scriptcase Certified Expert Course</b><br /><br />Class 05: Staff Applications<br />Class 06: Buttons and Links<br />


inbox_title: Scriptcase Certified Expert Course
inbox_datetime: 2020-10-09 09:27:59
inbox_text:
  <b>New Lesson released onScriptcase Certified Expert Course</b><br /><br />Class 07: Tab, Dashboard and Calendar<br />


inbox_title: SCA: Support Center Analyst
inbox_datetime: 2020-10-19 10:17:12
inbox_text:
  <p><strong>A new lesson is available on the course SCA: Support Center Analyst</strong><br /><br />Lesson X</p>


inbox_title: CSR: Customer Service Representative
inbox_datetime: 2020-11-14 10:29:52
inbox_text:
  <b>A new lesson is available on the course CSR: Customer Service Representative</b><br /><br />Lesson 1<br />Lesson 2<br />Lesson 3<br />Lesson 4<br />Lesson 5<br />


