# kb_articles

articlesubject: What is the best way to start writing a PHP program?
articletypeid: PUBLISHED
articledate: 2020-12-23 15:30:00
articlecontent:
  <p>Design, design, design. Figure out, on paper, exactly what you want to<br />do. Otherwise, youll just be coding your way around with no real <br />goal.<br /><br />Plan on separating content from logic, itll always assure cleaner, <br />more maintainable code. <br /><br />Usually the apps I write are DB-related, so to use that sort of<br />application as an example, the first step would be nailing down, with<br />fairly broad scope, what sort of data needs to be stored. This doesnt<br />have to mean tracking down every possible facet of information that <br />will ever be pertinent, just get a good idea. Part of the app design <br />may call for it to be extensible anyway, so you dont have to know<br />everything ahead of time.<br /><br />Once you have a good understanding of what data needs to be stored,<br />design your database. Flow charts are your friend. :) Having a<br />visualization of the structure of the DB will come in handy for<br />subsequent steps.<br /><br />Now its time for an interface between your app and the database. I<br />generally avoid putting direct DB calls in my app as much as possible,<br />your feelings may vary. Now that Pear is around, Ive been using that<br />for my abstraction. There are other options, of course. I tend to<br />write three functions for each logical grouping of database fields. <br />For example, if it were a web log, there may be some groups of fields <br />such as Users, Entries, Categories, and Polls. For these, I would <br />write getEntry, setEntry, deleteEntry, getUser, setUser, deleteUser, <br />and so on. I may not find a need to use all these functions, but <br />being able to assume theyre there if I come to that point later on is <br />handy.<br /><br />Usually for me the next step is the administrative portion of the app.<br />The screens involved in (using the web log example) logging in as a<br />user, posting a new entry, and perhaps adding a poll. The admin<br />interface tends to have three components to it: The navigation, the<br />forms for input, and the code for validating/DB access. Since<br />separating content from code is good, I tend to have these three<br />components thoroughly separated.<br /><br />The navigation can be done any number of ways, I tend to use button <br />menu screens (You log in, get a Main Menu, click on Manage Users, <br />get a User Menu, click on Add User, get an Add User form, etc.) For <br />form input, I like to make my forms dual-purpose. That is, the same <br />file can be used for adding a user as it can for editing. Its a <br />simple process, and its handy for keeping maintenance hassles low. <br />These forms, of course, submit their data to the code that does <br />validation and DB access.<br /><br />So thats the admin side, more or less. Once thats all in place, the<br />only thing left to do is the actual web pages that people will be <br />using. Im no designer, so I dont relish this part. Thankfully, I <br />work with people who are designers, so often while Im coding the <br />admin side, theyre doing up the templates for the site. Then <br />integration is just a matter of plugging in snippits of PHP to extract <br />a value here, interate through some DB fields there.. Pretty soon, <br />its all done. (Okay, so it usually doesnt seen like pretty soon <br />when it actually gets finished).<br /><br />Okay, Ill stop rambling now.<br /><br />Also, choosing a PHP aware editor helps, and PHP developmental tools. <br />Zend.com is a company dedicated to PHP and offers many great products <br />and tools, check them out. As far as PHP friendly text editors and <br />related tools go, check out these links:<br /><br /><a href=http://www.websitecompanyindia.com/seo-Links.htm>http://www.websitecompanyindia.com/seo-Links.htm</a><br /><a href=http://www.webs4soft.com/web-hosting-india.htm>http://www.webs4soft.com/web-hosting-india.htm</a><br /><a href=http://indianjewelry.websitecompanyindia.com/Diamond-Bracelets.htm>http://indianjewelry.websitecompanyindia.com/Diamond-Bracelets.htm</a></p>


articlesubject: authentication to my site with PHP
articletypeid: PUBLISHED
articledate: 2020-12-23 16:00:00
articlecontent:
  <pre>For user authentication, you can use sessions to keep track whether a user is logged in or not, check out this faq :      Im new to sessions and cookies , where should I start?     -------------------------------------------------------     <a href=http://www.faqts.com/knowledge_base/view.phtml/aid/6621/fid/8>http://www.faqts.com/knowledge_base/view.phtml/aid/6621/fid/8</a>  You can check out a few existing PHP authentication scripts, some of  which are found here :      <a href=http://hotscripts.com/PHP/Scripts_and_Programs/User_Authentication/>http://hotscripts.com/PHP/Scripts_and_Programs/User_Authentication/</a></pre>


articlesubject: How can I get in PHP the value of variable coming from a WML < input > or < select > ?
articletypeid: PUBLISHED
articledate: 2020-12-23 09:20:00
articlecontent:
  <p>best is an example...<br /><br />WML:<br />&lt;card id=post title=TestPost&gt;<br />&lt;p&gt;<br />&lt;input type=text name=in1 /&gt;<br />&lt;anchor&gt;Senden<br />&lt;go href=yourscript.php&gt;<br />&lt;postfield name=Post1 value=$in1 /&gt;<br />&lt;/go&gt;<br />&lt;/anchor&gt;<br />&lt;/card&gt;<br /><br />PHP:<br />its like php with html,&nbsp; in yourscript.php there will<br />be a variable called $_POST[Post1] creeated automatically by php</p>


articlesubject: How i can set a time expire page in PHP.
articletypeid: PUBLISHED
articledate: 2020-12-23 11:02:00
articlecontent:
  <p>you can use the header  function like this:<br /><br />header (Expires: Mon, 26 Jul 1997 05:00:00 GMT);<br /><br />You can read more about this function here:<br /><br /><a href=http://php.net/header>http://php.net/header</a></p>


articlesubject: Can you trap function keys to prevent their native operations?
articletypeid: PUBLISHED
articledate: 2020-12-23 08:10:00
articlecontent:
  <p>I found a way to do it, but it only works in IE and Ive only tested it <br />in IE5 . Netscape doesnt seem to return anything for function keys. If <br />you trap the keyCode you want to disable and assign a new value to the <br />it, you can do whatever you want with the function keys. The keycodes <br />for them are 112 - 123. The only real use Ive found for this is in a <br />proprietary app Im developing for IE, but I guess you could also annoy <br />the heck out of some people with it.<br /><br />document.onkeydown = function(){<br /><br />if(window.event && window.event.keyCode == 116) <br />        { // Capture and remap F5<br />window.event.keyCode = 505;<br />  }<br /><br />if(window.event && window.event.keyCode == 505) <br />        { // New action for F5<br />alert(F5 key was pressed);<br />return false; <br />        // Must return false or the browser will refresh anyway<br />}<br />}</p>


articlesubject: How to set default home page in IE4
articletypeid: PUBLISHED
articledate: 2020-12-23 09:50:00
articlecontent:
  <pre>open ur notepade,copy and paste below,save a *.reg file,it is ok!:)   REGEDIT4  [HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerMain] Start Page = http://www.scriptcase.net</pre>


articlesubject: How do I get a list of fonts available on a users computer?
articletypeid: PUBLISHED
articledate: 2020-12-23 07:10:00
articlecontent:
  <p>&gt; Since this would be a security hole, there is no way to find out what <br />&gt; fonts are installed on a users computer<br />&gt; If you want to use one very specific font and are not sure that <br />&gt; everybody has t installed, simply get a copy of the font on the <br />&gt; server of your webpage (or whereever you can access it via url) and <br />&gt; reference it through a CSS (please see CSS-manual for additional <br />&gt; info).<br />&gt; Otherwise I do propose to use font-families like arial, sans-serif <br />&gt; and the likes.<br /><br />I also want to find out what fonts are avalaible from a client. It is <br />to enable users to print reports off in any font they have available <br />from their browser. If anyone has any idea, please post.<br /><br />Well, in that case Id say youll have to write an applet, since you <br />cannot:<br />a) find out what fonts are on a users computer via JS<br />b) tell the JS print() method which font to use<br />Java on the other side can do that and is just perfect for such tasks.<br /><br />HTH<br /><br />---------<br />See Identifying Installed Fonts at:<br /><br />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <a href=http://www.webreference.com/dhtml/column30/>http://www.webreference.com/dhtml/column30/</a></p>


articlesubject: How to you mark a script as safe or trusted?1
articletypeid: PUBLISHED
articledate: 2020-12-23 13:13:00
articlecontent:
  <p>Using HTA Applications all you need to do is mark your Frames Or <br />IFrames as APPLICATION=yes.<br /><br />First you must put all of the viewable content into frames.<br />Then in the frame tag itself insert APPLICATION=yes<br />Example:<br /><br />&lt;FRAMESET rows=20%,*&gt;<br />&nbsp; &lt;FRAME src=file.htm APPLICATION=yes&gt;<br />&lt;/FRAMESET&gt;<br /><br />This sets the frames content to Trusted.<br />Anything put in this Frame will be Trusted.</p>


articlesubject: Can you refer to a javascript variable in an html tag?
articletypeid: PUBLISHED
articledate: 2020-12-23 14:00:00
articlecontent:
  <p>Yes, you can, but only inside so-called event handlers, or as part of a<br />javascript: URL. The only limitation is that you should have assigned<br />the variable before using it in the HTML; either on the HEAD section, or<br />on a SCRIPT conveniently placed before your JavaScript-calling HTML.<br /><br />A simple example follows:<br /><br />Suppose you have this script:<br />&lt;script language=JavaScript&gt;&lt;!--<br />&nbsp; var foo=Dont click here!;<br />// --&gt;&lt;/script&gt;<br /><br />Then, you can use that variable in some event handler:<br />&lt;a href=# onMouseOver=alert(foo)&gt;Click me if you dare!&lt;/a&gt;<br /><br />javascript: URLs are a way to execute functions from clicks on links,<br />by means of the href attribute. Since functions may or may not return<br />values, and the final result of a javascript: URL depends upon the<br />returned value of the called function, its usually easier and less<br />error prone to accomplish the same thing via the onClick event handler,<br />leaving href pointing to nowhere (a clean way to do that is using the<br /># symbol).<br /></p>


articlesubject: Advanced MySQL Replication - Improving Performance
articletypeid: PUBLISHED
articledate: 2020-12-23 22:02:00
articlecontent:
  <h2>method 1 - Use Multiple Slaves</h2> <p>One method would be to break up data into multiple slaves. This could be done database by database (schema by schema) creating one slave database. Each slave would be pointing to the same master, and using replicate_do_db and replicate_ignore_db statements to specify which data to capture for its slave. However it may be that your applications are not broken up cleanly that way, or that load favors certain tables, rather than certain schemas. So for your site there may be reason to do it on a table-by-table basis. You would then use replicate_do_table and replicate_ignore_table. Youll also need to keep in mind that more slaves mean more threads on the master database, which could add load there. If you run into that problem, consider creating a distribution master, and then slaving off of that. As a further consideration, realize that if you are running backups off of slave databases, your backup scripts will obviously be more complicated in this arrangement, so document well.</p>


articlesubject: Advanced MySQL Replication - Improving Performance
articletypeid: PRIVATE
articledate: 2020-12-23 23:05:00
articlecontent:
  <h2>method 2 - Priming the Cache</h2> <p><strong><span style=font-size: x-small;>By </span></strong><a href=http://189.42.204.140/feedback.php/http://www.databasejournal.com/features/mysql/article.php/3801281><strong><span style=font-size: x-small;>Sean Hull</span></strong></a></p> <p>A second method would be to do whats called priming the cache. Recall that each of the SQL statements, which executed on the master, is re-executed on the slave database. All the work involved in reading blocks of data, sorting, and caching query execution details has to happen again on the slave. However, what if we could do this all BEFORE the slave SQL thread gets to that query. Thats what the maatkit mk-slave-prefetch tool was built to do. Some sites have had great success with this method, so it is worth investigating. As with anything, test, tweak, and evaluate before rolling out in production.</p>


articlesubject: Advanced MySQL Replication - Improving Performance
articletypeid: PUBLISHED
articledate: 2020-12-23 15:03:00
articlecontent:
  <p><strong><span style=font-size: x-small;>By </span></strong><a href=../../../../feedback.php/http://www.databasejournal.com/features/mysql/article.php/3801281><strong><span style=font-size: x-small;>Sean Hull</span></strong></a></p> <p>&nbsp;</p> <h2>method 3 - Move Writes Outside of Replication</h2> <p>A third method would be to move writes outside of replication. What does that mean? Suppose you have tables that load apache logs into your primary database. You can then use replicate_ignore_tables option to skip these heavy archive tables, and then just run a separate data load process on the slave to get that data into your slave database. Since this can also be done in parallel, it may provide surprising speedups.</p>


articlesubject: Query Optimizations in MySQL
articletypeid: DRAFT
articledate: 2020-12-23 23:59:00
articlecontent:
  <h3>2. Beware of Character Set Conversions</h3> <p>The character set that your client or application is using may be different from that of the table itself.&nbsp; This will require MySQL to implicitly convert it on the fly.&nbsp; In addition, certain character sets such as UTF8 support multi-byte characters, so they make storage requirements greater. &nbsp;</p>


articlesubject: What is a firewall?
articletypeid: PUBLISHED
articledate: 2020-12-23 13:15:00
articlecontent:
  <p>A firewall protects networked computers from intentional hostile intrusion that could compromise confidentiality or result in data corruption or denial of service. It may be a hardware device or a software program running on a secure host computer. In either case, it must have at least two network interfaces, one for the network it is intended to protect, and one for the network it is exposed to.</p> <p>A firewall sits at the junction point or gateway between the two networks, usually a private network and a public network such as the Internet. The earliest firewalls were simply routers. The term firewall comes from the fact that by segmenting a network into different physical subnetworks, they limited the damage that could spread from one subnet to another just like firedoors or firewalls. <a name=Figure1><strong>Figure 1: Hardware Firewall</strong></a><br />Hardware firewall providing protection to a Local Network</p>


articlesubject: What cant a firewall do?
articletypeid: PUBLISHED
articledate: 2020-12-23 17:02:00
articlecontent:
  <p>A firewall cannot prevent individual users with modems from dialling into or out of the network, bypassing the firewall altogether. Employee misconduct or carelessness cannot be controlled by firewalls. Policies involving the use and misuse of passwords and user accounts must be strictly enforced. These are management issues that should be raised during the planning of any security policy but that cannot be solved with firewalls alone.</p> <p>The arrest of the Phonemasters cracker ring brought these security issues to light. Although they were accused of breaking into information systems run by AT&amp;T Corp., British Telecommunications Inc., GTE Corp., MCI WorldCom, Southwestern Bell, and Sprint Corp, the group did not use any high tech methods such as IP spoofing (see question 10). They used a combination of social engineering and dumpster diving. Social engineering involves skills not unlike those of a confidence trickster. People are tricked into revealing sensitive information. Dumpster diving or garbology, as the name suggests, is just plain old looking through company trash. Firewalls cannot be effective against either of these techniques.</p>


articlesubject: What different types of firewalls are there?
articletypeid: PUBLISHED
articledate: 2020-12-23 12:02:00
articlecontent:
  <p>Firewalls fall into four broad categories: packet filters, circuit level gateways, application level gateways and stateful multilayer inspection firewalls.</p> <p>Packet filtering firewalls work at the network level of the OSI model, or the IP layer of TCP/IP. They are usually part of a router. A router is a device that receives packets from one network and forwards them to another network. In a packet filtering firewall each packet is compared to a set of criteria before it is forwarded. Depending on the packet and the criteria, the firewall can drop the packet, forward it or send a message to the originator. Rules can include source and destination IP address, source and destination port number and protocol used. The advantage of packet filtering firewalls is their low cost and low impact on network performance. Most routers support packet filtering. Even if other firewalls are used, implementing packet filtering at the router level affords an initial degree of security at a low network layer. This type of firewall only works at the network layer however and does not support sophisticated rule based models Network Address Translation (NAT) routers offer the advantages of packet filtering firewalls but can also hide the IP addresses of computers behind the firewall, and offer a level of circuit-based filtering.</p>


articlesubject: What is IP spoofing?
articletypeid: PRIVATE
articledate: 2020-12-23 13:00:00
articlecontent:
  <p>Many firewalls examine the source IP addresses of packets to determine if they are legitimate. A firewall may be instructed to allow traffic through if it comes from a specific trusted host. A malicious cracker would then try to gain entry by spoofing the source IP address of packets sent to the firewall. If the firewall thought that the packets originated from a trusted host, it may let them through unless other criteria failed to be met. Of course the cracker would need to know a good deal about the firewalls rule base to exploit this kind of weakness. This reinforces the principle that technology alone will not solve all security problems. Responsible management of information is essential. One of Courtneys laws sums it up: There are management solutions to technical problems, but no technical solutions to management problems.</p> <p>An effective measure against IP spoofing is the use of a Virtual Private Network (VPN) protocol such as IPSec. This methodology involves encryption of the data in the packet as well as the source address. The VPN software or firmware decrypts the packet and the source address and performs a checksum. If either the data or the source address have been tampered with, the packet will be dropped. Without access to the encryption keys, a potential intruder would be unable to penetrate the firewall.</p>


articlesubject: Benefits of a firewall
articletypeid: PUBLISHED
articledate: 2020-12-23 14:05:00
articlecontent:
  <p>Firewalls protect private local area networks from hostile intrusion from the Internet. Consequently, many LANs are now connected to the Internet where Internet connectivity would otherwise have been too great a risk.</p> <p>Firewalls allow network administrators to offer access to specific types of Internet services to selected LAN users. This selectivity is an essential part of any information management program, and involves not only protecting private information assets, but also knowing who has access to what. Privileges can be granted according to job description and need rather than on an all-or-nothing basis.</p>


articlesubject: Why is my wireless connection so slow?
articletypeid: PUBLISHED
articledate: 2020-12-23 11:03:00
articlecontent:
  <p>People often have problems with slow transfer speeds, so I decided to post this.<br /><br />The first thing you should understand is how speeds are measured and denoted. Speeds will be reported back in kilobits, kilobytes, megabits or megabytes per second. A common source of confusion is the difference between a bit and a byte. There are 8 bits in 1 byte, so if your transfer speeds are 12 megabits per second, youre really getting 1.5 megabytes per second (12 divided by 8). Some programs report back in bytes, some in bits, its a matter of which program youre using.<br /><br />The second thing you need to understand, is you will never get the full advertised speed on your wireless router. If the router says it is 54 megabits per second, you will likely only see half of that in real life situations. This is because of overhead and interference, which you can not get rid of. Even on 100 megabit wired connections, you will likely never see its full capacity. Most people will see around 2-3 megabytes per second (18-24Mbps) on their 54Mbps (802.11g) router/APs.<br /><br />The third thing you need to do, is get a program that will tell you what your current transfer speeds are. You have lots of different options. One of the most commonly used programs is <a href=http://readerror.gmxhome.de/><span style=color: monitor, but I prefer using a third-party program.<br /><br />After youve done all of that, actually try transferring a file while running NetMeter, or another transfer speed monitoring program. See what speeds youre currently getting, so you know what youre working with. Make sure the file you are testing with is large enough for an accurate speed result.<br /><br />Now youre ready to start troubleshooting slow wireless speeds.<br /></p> <hr /> <p><br />First, make note of your original transfer speed as a reference. You dont want to go through troubleshooting without remembering if your new speed was better than the old.<br /><br />Second, go into your router/APs web-config and make sure its set to Auto Negotiate connection speeds. Some routers are set out-of-the-box to only hand out connections at 1Mbps (I dont know why). Also, some of them randomly will change their auto-negotiation feature without user intervention. <br /><br />Third, try locating possible devices interfering with your network. There are lots of different types of devices that could be interfering with your network. To list a few, a neighbors wireless network, microwaves and cordless phones. To determine if any other wireless networks are in your area, download <a href=http://www.netstumbler.com/downloads/netstumblerinstaller_0_4_0.exe><span style=color: #0000ff;>Netstumbler</span></a> and run it. It will report back any other wireless networks in your range. If there are other networks, make note of what channel they are operating on. If its operating on channel 6, and youre also on channel 6, you will likely see interference that could result in slow speeds and/or frequent disconnections from your network, so try changing the wireless channel on your network. If you have 2.4 GHz wireless phones in your home, try finding the option to change the wireless channel they operate on. Many 2.4 GHz phones give you this option to lessen interference, but some may still not have that option. The easiest way to tell your (or your neighbors) wireless phone is interfering with your network is if when the phone rings, you loose connectivity to the wireless network. If yours is the definite cause of your interference, and you cant change the channel, try buying another phone. You can either get one of the newer phones that operate at more than 5 GHz, or go with some older models that operate at 900 MHz. As odd as it may sound, microwaves operate at frequencies very close to 2.4 GHz and can cause interference. Make sure you dont put your AP near a microwave (who puts APs in their kitchen anyways <img src=http://i.dslr.net/v2/lite/wink.gif border=0 alt= width=15 align=absBottom />). <br /><br />If you cant find any interfering devices in your area, try a different wireless card and/or AP. Either go to a friends house, or try buying another from the local store (then returning it after your testing is done). Its possible your original wireless card isnt very good and doesnt keep a very good link with the AP. Its just as likely your AP is the source of the problem because it has poor range. If you test with a different AP and your speeds are fixed, then you know the AP was the source of your problem. If you test with a different wireless card and your speeds have been fixed, then your wireless card was likely the problem child in your situation.<br /><br />If youve tried a different wireless card and/or AP, and you still dont have acceptable speeds, try wiring your computer directly into the router. See what speeds it gets that way to make sure the computer isnt the problem. Some older computers may not be able to keep up with faster transfer rates because they cant process the data as fast as youre sending it. <br /><br />If the computer isnt the problem, make sure youre not trying to get unrealistic speeds. Youre not going to get perfect speeds all the time. Wireless is completely different from wired connections and it isnt perfect.<br /><br />Another thing to take into consideration is what kind of encryption you are using. WEP supposedly takes away ~5-10% of speeds due to the encryption method used; WPA isnt as bad.<br /></p>


articlesubject: What is Bluetooth and how does it compare to WiFi?
articletypeid: PRIVATE
articledate: 2020-12-23 15:12:00
articlecontent:
  <p class=Normal>Bluetooth (BT) is a separate set of wireless standards to the IEEE 802.11 suite. It is similar to WiFi in that it can connect two devices with radio signals. The differences:</p> <ul class=Normal> <li class=Normal><strong>Speed</strong>: BT speeds are ~ 720kbps, WiFi maxes out at 11mbps </li> <li class=Normal><strong>Distance</strong>: BT primarily was designed for short range, up to 30 feet; while WiFi theoretically can reach 500 feet. </li> <li class=Normal><strong>Applications</strong>: BT was designed as a cable replacement, essentially to connect devices point-to-point. WiFi is designed to hook up an entire network. </li> <li class=Normal><strong>Simplicity</strong>: BT devices advertise their capabilities to others, and a single device can be connected to up to seven other devices at the same time. </li> <li class=Normal><strong>Cost</strong>: A quick survey of prices indicates that BT devices are slightly more expensive than their WiFi counterparts. However, the total final cost for each individual user will depend largely on their intended usage. Those people that already have some BT devices (BT-enabled printers and cell phones, for example) will find it less expensive to add a BT CF card to their Axim X5 than to add network capabilities to their printer or a modem-cable for their cell phone. On the other hand, if the user wants to use WiFi hotspots in addition to a cell phone connection, they will still need to buy the WiFi CF card and thus the economics will change. With PPCs that have built-in BT and WiFi, the user can pick and choose which protocol is used with each potential application. </li> <li class=Normal><strong>Energy usage</strong>: BT uses less power than WiFi, making it a good choice for connecting multiple battery powered devices or from a battery powered device to other equipment. </li> <li class=Normal><strong>Other equipment</strong>: WiFi equipment is essentially limited to computers and a few auxilary devices (in particular, printers). Since Bluetooth is designed primarily as a cable replacement, many more devices are available for BT connectivity. This includes printers, cameras, cell phones, keyboards, headsets, radios, etc. While users have been successful communicating with cell phones and other computing devices (PC, laptops, other PDAs) with their BT-enabled Axims, it is really not known whether all the available BT equipment will function in concert with the Axim. </li> </ul> <p class=Normal>Even though they were designed for different purposes, the lines are somewhat blurry. Recent developments with BT include APs with 100-meter ranges.</p> <p class=Normal>Check <a href=http://www.aximsite.com/bluetooth/>Teds Bluetooth Guide for Pocket PC Devices</a> for details on using BlueTooth with your PPC.</p>


articlesubject: How has Windows Mobile 2003 affected WiFi, its cards/drivers, etc?
articletypeid: DRAFT
articledate: 2020-12-23 16:11:00
articlecontent:
  <p>WM03 was designed to be more user friendly when setting your Axim up on a wireless network. Time will tell if Microsoft and Dell have succeeded in this goal. In the current early period after WM03s release, some issues have been recognized. For example, most of the manufacturers have not released drivers for their CF WiFi cards in WM03. Current exceptions to this include the Socket low power card, Dells TrueMobile, and Ambicom (which currently only has beta drivers available).</p>


articlesubject: Are there browsers other than Pocket IE?
articletypeid: PUBLISHED
articledate: 2020-12-23 13:02:00
articlecontent:
  <p class=Normal><a href=http://www.af.wakwak.com/~ftoshi/pocket/index_e.html>FtxPBrowser</a> is a freeware plug-in that improves some of the functionality of Pocket IE (PIE).</p> <p class=Normal>NetFront is payware - I find it much better for accessing many of the websites although it still doesnt work for most finacial institutions Ive tried. Its available from Handango, just do a search on their site.</p> <p class=Normal><a href=http://www.bitstream.com/wireless/?wireless-web>Thunderhawk</a> is a subscription service that does reformatting of the websites you access so they work better on PPC</p>


articlesubject: What is the difference between the OCI8 and ORA extension modules?
articletypeid: PRIVATE
articledate: 2020-12-23 10:05:00
articlecontent:
  <p>PHP offers two extension modules that can be used to connect to Oracle:</p> <ul> <li>Oracle Call-Interface functions (OCI8) </li> <li>Oracle 7 functions (ORA) </li> </ul> <p>OCI8 should be used whenever possible since it is optimised and provides more options.</p> <p>ORA is deprecated and no longer included in supported versions of PHP. It is unstable, does not include support for CLOBs, BLOBs, BFILEs, ROWIDs, etc. and should not be used.</p> <ul> <li>PHP 5.2 contains OCI8 1.2. </li> <li>PHP 5.3 contains OCI8 1.3, which improves reliability and adds features such as DRCP connection pooling support, FAN support, and external authentication. </li> </ul> <p>You can <a class=external text title=http://pecl.php.net/package/oci8 rel=nofollow href=http://pecl.php.net/package/oci8>download OCI8 1.3 from PECL</a> and install in on PHP 4.3.9 onwards.</p>


articlesubject: How does one configure PHP to use Oracle?
articletypeid: PUBLISHED
articledate: 2020-12-23 17:02:00
articlecontent:
  <p>Follow these steps to prepare your PHP installation for connecting to Oracle databases:</p> <ul> <li>Download PHP from <a class=external free title=http://www.php.net/ rel=nofollow href=http://www.php.net/>http://www.php.net/</a>, install as per the install.txt or INSTALL files, and test if everything is working. </li> </ul> <ul> <li>Install the Oracle Instant Client, Oracle Client, or Oracle Server software on your machine and configure Oracle Net to connect to your database(s). See the <a title=SQL*Net FAQ href=http://189.42.204.140/wiki/SQL%2ANet_FAQ>SQL*Net FAQ</a> for details. </li> </ul> <ul> <li>On Windows, edit your php.ini file and uncomment (remove the semi-colon) the following line: </li> </ul> <pre> extension = php_oci8.dll </pre> <ul> <li>Ensure that your extension_dir parameter (in php.ini) points to the location where the above extension file resides. </li> </ul> <p>... otherwise, compile PHP with the following option:</p> <pre>--with-oci8=shared,/path/to/oracle/home/dir </pre> <ul> <li>Write a small program to test connectivity - see the next question. </li> </ul> <p>Oracle Technology Network has an article on <a class=external text title=http://www.oracle.com/technology/pub/notes/technote_php_instant.html rel=nofollow href=http://www.oracle.com/technology/pub/notes/technote_php_instant.html>Installing PHP and Oracle using Oracle Instant Client</a>.</p>


articlesubject: How does one connect to Oracle?
articletypeid: PRIVATE
articledate: 2020-12-23 18:15:00
articlecontent:
  <p>Using the <strong>OCI8 Extension Module</strong> -</p> <pre>&lt;?php  if ($c = oci_connect(hr, hr_password, localhost/XE)) {    echo Successfully connected to Oracle.n;    oci_close($c);  } else {    $err = oci_error();    echo Oracle Connect Error  . $err[text];  }  ?&gt; </pre> <p>NOTE: You might need to set Oracle environment variables such as ORACLE_HOME and NLS_LANG prior to starting your web server. Avoid setting variables in PHP because Oracle context may have been initialized by Apache prior to the execution of the script. However some variables used only at connection time are probably OK to set in scripts:</p> <pre>&lt;?php    PutEnv(ORACLE_SID=ORCL);    PutEnv(TNS_ADMIN=/var/opt/oracle);  ... </pre> <p>Please note that PHP will share/re-use connections if the same userid/password combination is used (more than once) on a particular page or httpd server session. One can use the oci_new_connect() function to ensure one gets a new session. Use the oci_pconnect() function to make persistent connections.</p>


articlesubject: Why do we get error Call to undefined function: oci_connect()?
articletypeid: PUBLISHED
articledate: 2020-12-23 14:11:00
articlecontent:
  <p>PHP is not using the correct extension module. Try compiling PHP with the following options:</p> <pre>--with-oci8=/path/to/oracle/home/dir </pre> <p>On Windows systems one can just uncomment the following lines in the php.ini file:</p> <pre>;extension = php_oci8.dll </pre> <p>Check your PATH (on Windows) and LD_LIBRARY_PATH (Linux) or equivalent variable and make sure it is set to the location of the Oracle libraries</p>


articlesubject: Where can I find a complete list of variables are available to me in PHP?
articletypeid: PUBLISHED
articledate: 2020-12-23 00:10:00
articlecontent:
  <dd><a name=faq.using.variables></a> <p class=para>Read the manual page on <a class=link href=http://189.42.204.140/scriptcase4_en/app/sc_tickets/form_kb_articles/language.variables.predefined.php>predefined variables</a> as it includes a partial list of predefined variables available to your script. A complete list of available variables (and much more information) can be seen by calling the <a class=function href=http://189.42.204.140/scriptcase4_en/app/sc_tickets/form_kb_articles/function.phpinfo.php>phpinfo()</a> function. Be sure to read the manual section on <a class=link href=http://189.42.204.140/scriptcase4_en/app/sc_tickets/form_kb_articles/language.variables.external.php>variables from outside of PHP</a> as it describes common scenarios for external variables, like from a HTML form, a Cookie, and the URL.</p> <blockquote> <p><strong class=note>Note</strong>: <strong>register_globals: important note</strong><br />As of PHP 4.2.0, the default value for the PHP directive <a class=link href=http://189.42.204.140/scriptcase4_en/app/sc_tickets/form_kb_articles/ini.core.php#ini.register-globals>register_globals</a> is <em class=emphasis>off</em>, and it was completely removed as of PHP 6.0.0. The PHP community discourages developers from relying on this directive, and encourages the use of other means, such as the <a class=link href=http://189.42.204.140/scriptcase4_en/app/sc_tickets/form_kb_articles/language.variables.predefined.php>superglobals</a>.</p> </blockquote></dd>


articlesubject: PHP vs. ASP?
articletypeid: PRIVATE
articledate: 2020-12-23 00:05:00
articlecontent:
  <p class=para>ASP is not really a language in itself, but an acronym for Active Server Pages; the actual languages used to program ASP include Visual Basic Script, JScript, and C#, among others. The biggest drawback of ASP is that its a proprietary system that is natively used only on the Microsoft Internet Information Server (IIS) platform. This limits its availability to Win32 based servers. There are a couple of projects in the works that allows ASP to function with other environments and webservers: <a class=link external href=http://www.stryon.com/products.asp?s=1>&raquo; InstantASP</a> from <a class=link external href=http://www.halcyonsoft.com/>&raquo; Halcyon</a> (commercial), Chili!Soft ASP from <a class=link external href=http://www.chilisoft.com/>&raquo; Chili!Soft</a> (commercial), and <a class=link external href=http://www.mono-project.com/>&raquo; Mono</a> (open-source). ASP is said to be a slower and more cumbersome language than PHP, with less overall stability. One of the pros of ASP is that, since it primarily uses VBScript, its relatively easy to pick up the language if youre already proficient in Visual Basic. ASP support is also enabled by default in IIS, making it easy to get up and running. However, the components built in ASP are really limited, so if you need to use advanced features (like interacting with FTP servers), youll need to buy additional components.</p>


articlesubject: Migrating from PHP 4 to PHP 5
articletypeid: PUBLISHED
articledate: 2020-12-23 01:00:00
articlecontent:
  <dd><a name=faq.migration5.php45></a> <p class=para>Although PHP 5 offers many new features, its designed to be as compatible with earlier versions of PHP as possible with little functionality being broken in the process.</p> <p class=para>Be sure to read the appropriate <a class=link href=http://189.42.204.140/scriptcase4_en/app/sc_tickets/form_kb_articles/migration5.php>PHP 5 migration appendix</a> of this manual as it contains even more information on the topic of migrating to PHP 5.</p> </dd>


articlesubject: Does MySQL work in PHP 5? It seemed to have disappeared.
articletypeid: PUBLISHED
articledate: 2020-12-23 02:00:00
articlecontent:
  <dd><a name=faq.migration5.mysql></a> <p class=para><a class=link href=http://189.42.204.140/scriptcase4_en/app/sc_tickets/form_kb_articles/ref.mysql.php>MySQL</a> is supported with the only change being that MySQL support is no longer enabled by <em class=emphasis>default</em> in PHP 5. This essentially means that PHP doesnt include the <span class=option>--with-mysql</span> option in the <a class=link href=http://189.42.204.140/scriptcase4_en/app/sc_tickets/form_kb_articles/configuration.php>configure</a> line so that you must now manually do this when compiling PHP. Windows users will edit php.ini and enable the php_mysql.dll DLL as in PHP 4 no such DLL existed, it was simply built into your Windows PHP binaries.</p> <p class=para>Also, the MySQL client libraries are no longer bundled with PHP. More details on this topic are covered in <a class=link href=http://189.42.204.140/scriptcase4_en/app/sc_tickets/form_kb_articles/faq.databases.php#faq.databases.mysql.php5>the following FAQ</a> and be sure to read the <a class=link href=http://189.42.204.140/scriptcase4_en/app/sc_tickets/form_kb_articles/ref.mysql.php>MySQL section</a> for details on installing MySQL. An example configure line would be <span class=option>--with-mysql=/usr</span> while Windows users will need the libmySQL.dll available to the system.</p> </dd>


articletypeid: PUBLISHED
articledate: 2020-12-23 04:00:00
articlesubject:
  After installing shared MySQL support, Apache dumps core as soon as libphp4.so is loaded. Can this be fixed? 

articlecontent:
  <p class=para>If your MySQL libs are linked against pthreads this will happen. Check using ldd. If they are, grab the MySQL tarball and compile from source, or recompile from the source rpm and remove the switch in the spec file that turns on the threaded client code. Either of these suggestions will fix this. Then recompile PHP with the new MySQL libs.</p>


articlesubject: How do I deal with register_globals?
articletypeid: PRIVATE
articledate: 2020-12-23 03:00:00
articlecontent:
  <p class=para>For information about the security implications of <em>register_globals</em>, read the security chapter on <a class=link href=http://189.42.204.140/scriptcase4_en/app/sc_tickets/form_kb_articles/security.globals.php>Using register_globals</a>.</p> <p class=para>Its preferred to use <a class=link href=http://189.42.204.140/scriptcase4_en/app/sc_tickets/form_kb_articles/language.variables.superglobals.php>superglobals</a>, rather than relying upon <em>register_globals</em> being on.</p> <p class=para>If you are on a shared host with <em>register_globals</em> turned off and need to use some legacy applications, which require this option to be turned on, or you are on some hosting server, where this feature is turned on, but you would like to eliminate security risks, you might need to emulate the opposite setting with PHP. It is always a good idea to first ask if it would be possible to change the option somehow in PHPs configuration, but if it is not possible, then you can use these compatibility snippets.</p>


# systemsettings

smtpserver: smtp.example.com
emailaccount: example@example.com
assigmentmode: Direct
publicticketsopening: Y
definedparameters: Y
broadcastmessages: N
smtpport: 25
urltrackingscreen: http://localhost:83/scriptcase/app/sc_tickets/ctrl_tracking_tickets/ctrl_tracking_tickets.php
defaultlanguage: en_us;en_us
companyname: ScriptCase
urlimgok: <img src=../_lib/img/02.png>
urlimgfail: <img src=../_lib/img/01.png>
sys_version: reg
urlconfirmationscreen:
  http://localhost:83/scriptcase/app/sc_tickets/ctrl_confirm_acount_creation/ctrl_confirm_acount_creation.php


# ticketpriority

priorityname: HIGH
priorityicon:
  *nm*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


priorityname: MEDIUM
priorityicon:
  *nm*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


priorityname: LOW
priorityicon:
  *nm*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


# ticketstatus

statusid: ASSIGNED
statusname: OPERATOR ASSIGNED
statusicon:
  *nm*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


statusid: CLOSED
statusname: TICKET CLOSED
statusicon:
  *nm*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


statusid: REPLIED
statusname: REPLIED BY STAFF
statusicon:
  *nm*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


statusid: RETURNED
statusname: RETURNED BY CUSTOMER
statusicon:
  *nm*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


statusid: SOLVED
statusname: TICKET SOLVED
statusicon:
  *nm*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


statusid: UNASSIGNED
statusname: WAITING REPLY
statusicon:
  *nm*iVBORw0KGgoAAAANSUhEUgAAABAAAAAQCAYAAAAf8/9hAAAABGdBTUEAAK/INwWK6QAAABl0RVh0U29mdHdhcmUAQWRvYmUgSW1hZ2VSZWFkeXHJZTwAAAHJSURBVHjapJO9SyNRFMXPmHEyySSrwSxERBCbLG4h6az8CwQrQbASTHo7K4uttrPXWsgiWAn7H4iwsEHwE0lEd8VoJmQxE/Od8Z63MYwQUuiDw31z7+/c3Jc3o7mui48sjQ1ye5o3NyNaFi2IEt1cRnQgSovOXsHpJflxNrhKM2YZk7n90fvC71W3WvghpawS98yxRqbLKq+a4GJXTZA0I/Htz7PrsGJzfcet5I9QON5CrXSZksedLysuhlhot2VsX/hb9OsarGgcaJX6ijUyZJVHlmrQbGI5PDEfC41NyYM9UGTI0tNr0GphYSQWh1u/E+hhoMiQpYdevTtBoln6hce/P2EEx2CExyVGofvD6uytehmNZxuN8r3EIgwrqjzeBvJHOKg/3aJinw+8d92wYJjmf4+nQUbT/YnApwhqzuAXxwxFIKzy9BrIeQ7y17nE5JQFnxZCWxL9lk/X4Q8O4891Tnm8t5C+ydr5Z6eCoAWRBjOAN2KONTJk6ek1kDs9q1U7m6cZG+XSE0yjhoC/rqJ3zxoZsvR4rxGLi9gpFjupo8Nq/uTYwb+ig+GhihL3zLFGhuzrKdWrvLfxvo9p6Xv3W/jIehFgANSaIdpZ2c20AAAAAElFTkSuQmCC


# ticket_email_tpl

ticketlanguage: en_us;en_us
statusid: CLOSED
title: Ticket Closed
enabled: Y
content:
  <table border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#FF6600><span class=style1><span style=font-family: Arial,Helvetica,sans-serif; color: #ffffff;> <h2>ScriptCase Tickets System </h2></span></span></td><td width=236 bgcolor=#FF6600> </td></tr><tr><td colspan=2><span style=font-family: Arial,Helvetica,sans-serif; color: #006666; font-size: small;><br />Dear: <strong>@@##CustomerName##@@</strong><br /><br />  This ticket is now closed. <br /> This is an automatic ticket message, please do not reply it. <em>.</em></span></td></tr><tr><td colspan=2 align=left valign=top><span style=font-family: Arial,Helvetica,sans-serif; color: colspan=2 align=left valign=top>     <p><strong><span style=font-family: Arial,Helvetica,sans-serif; color: #666666;><br/></span></strong></p></td>   </tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5>@@##TicketMessage##@@</td></tr><tr><td colspan=2><span style=font-family: Arial,Helvetica,sans-serif; color:bellow: </span></td></tr><tr><td colspan=2>       <div><span style=font-family: Arial,Helvetica,sans-serif; color: #000099; font-size:x-small;>@@##TrackingLink##@@ </span></div></td>     </tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#FF6600><a href=http://www.scriptcase.net target=_blank><span style=font-family: Arial,Helvetica,sans-serif; color: #ffffff; font-size: x-small;>www.scriptcase.net</span></a></td><td bgcolor=#FF6600> </td></tr></tbody></table></td>       </tr></table></td>     </tr></tbody></table>


ticketlanguage: en_us;en_us
statusid: CONFIRMATION
title: Confirmation
enabled: Y
content:
  <table border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bordercolor=#FF6600 bgcolor=#FF6600><strong><span style=font-family: Arial,Helvetica,sans-serif; color: #ffffff; font-size: x-small;><span style=font-size: medium;>  <h3>ScriptCase Tickets System</h3></span> </span></strong></td><td width=236 bordercolor=#FF6600 bgcolor=#FF6600> </td></tr><tr><td colspan=2><p><span style=font-family: Arial,Helvetica,sans-serif; color: #006666; font-size: small;>Dear @@##CustomerName##@@, please click on the link bellow to confirm your account creation:</span></p><p><span style=font-family: Arial,Helvetica,sans-serif; color: #006666; font-size: small;><br />  @@##ActivationLink##@@ <br /> </span></p></td></tr><tr><td align=left valign=top></td><td align=left valign=top></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5> </td></tr><tr><td colspan=2><span style=font-family: Arial,Helvetica,sans-serif; color: #006666; font-size: small;> </span></td></tr><tr><td colspan=2><div><span style=font-family: Arial,Helvetica,sans-serif; color: #000099; font-size: x-small;> </span></div></td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bordercolor=#FF6600 bgcolor=#FF6600><a href=http://www.scriptcase.net target=_blank><span style=font-family: Arial,Helvetica,sans-serif; color: #ffffff; font-size: x-small;>www.scriptcase.net</span></a></td><td bordercolor=#FF6600 bgcolor=#FF6600></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: en_us;en_us
statusid: FORGETPWD
title: Forget Password
enabled: Y
content:
  <table border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#FF6600><strong><span style=font-size: x-small; color: #ffffff; font-family: Arial,Helvetica,sans-serif;><span style=font-size: medium;>ScriptCase Tickets System</span> </span></strong></td><td width=236 bgcolor=#FF6600> </td></tr><tr><td colspan=2><p><span style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;>Dear @@##CustomerName##@@, as requested, your account info:</span></p><p><span style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;>User: @@##CustomerEmail##@@<br />Password: @@##CustomerPassword##@@ <br /></span></p><p> </p></td></tr><tr><td align=left valign=top> </td><td align=left valign=top> </td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5> </td></tr><tr><td colspan=2> </td></tr><tr><td colspan=2></td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#FF6600><a href=http://www.scriptcase.net target=_blank><span style=font-size: x-small; color: #ffffff; font-family: Arial,Helvetica,sans-serif;>www.scriptcase.net</span></a></td><td bgcolor=#FF6600> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: en_us;en_us
statusid: FORGETTRACK
title: Your open tickets
enabled: Y
content:
  <table border=0 width=600px cellpadding=10 bgcolor=#fafaf8 ><tbody><tr><td><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#FF6600><strong><span style=font-family: Arial,Helvetica,sans-serif; color: #ffffff; font-size: x-small;><span style=font-size: medium;>ScriptCase Tickets System</span> </span></strong></td></tr><tr><td><p><span style=font-family: Arial,Helvetica,sans-serif; color: #006666; font-size: small;><br> Dear <strong>@@##CustomerName##@@ </strong><br></span></p></td></tr><tr><td align=left valign=top><span style=font-family: Arial, Helvetica, sans-serif; color: #006666; font-size: small;><br> Those are your open tickets. </span></td></tr><tr><td><div><span style=font-family: Arial,Helvetica,sans-serif; color: #000099; font-size: x-small;> </span><span style=font-family: Courier New, Courier, monospace; color: #006666; font-size: small;><br> @@##CustomerOpennedTicketsList##@@</span><br></div></td></tr><tr><td><table border=0 cellspacing=0 width=100%><tbody><tr><td bordercolor=#FF9900 bgcolor=#FF6600><a href=http://www.scriptcase.net target=_blank><span style=font-family: Arial,Helvetica,sans-serif; color: #ffffff; font-size: x-small;>www.scriptcase.net</span></a></td><td bgcolor=#FF6600> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: en_us;en_us
statusid: REPLIED
title: Ticket Replied
enabled: Y
content:
  <table border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#ff6600><strong><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;><h3>ScriptCase Tickets System</h3></span></strong></td><td width=236 bgcolor=#ff6600> </td></tr><tr><td colspan=2><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;>Dear: <strong>@@##CustomerName##@@</strong><br /><br />Your ticket was replied, see the reply bellow.<br />This is an automatic confirmation message, please do not reply it. <br /><br />You can track this ticket using the number: <strong>@@##TrackingID##@@</strong></span></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5>@@##TicketMessage##@@<br /></td></tr><tr><td colspan=2><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;>You can track this ticket using the link bellow: </span></td></tr><tr><td colspan=2><div><span style=font-size: x-small; color: #000099; font-family: Arial, Helvetica, sans-serif;>@@##TrackingLink##@@ </span></div></td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td width=94% bgcolor=#ff6600><a href=http://www.scriptcase.net target=_blank><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;>www.scriptcase.net</span></a></td><td width=6% bgcolor=#ff6600> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: en_us;en_us
statusid: RETURNED
title: Ticket Returned
enabled: Y
content:
  <table border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#FF6600><font face=Arial, Helvetica, sans-serif color=#FFFFFF><h3>ScriptCase Tickets System</h3></font></td><td width=236 bgcolor=#FF6600><div><span style=font-size: small; color: #ffffff; font-family: Arial,Helvetica,sans-serif;><br /><strong></strong></span></div></td></tr><tr><td colspan=2><p><span style=font-size: small; color: #008080; font-family: Arial,Helvetica,sans-serif;>Dear: <strong>@@##CustomerName##@@</strong></span></p><p><span style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;>Ticket returned successfully.<br />This is an automatic message, please do not reply it. <br /> Your request will be handled <em>asap.</em></span><br></p></td></tr><tr><td colspan=2 align=left valign=top><p><span style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;><br> Tracking ID: <strong><font color=#666666>@@##TrackingID##@@</font></strong></span></p></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5>@@##TicketMessage##@@</td></tr><tr><td colspan=2><span style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;><br> You can track this ticket using the link bellow: </span></td></tr><tr><td colspan=2><div><span style=font-size: x-small; color: #000099; font-family: Arial,Helvetica,sans-serif;>@@##TrackingLink##@@ </span></div></td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#FF6600><a href=http://www.scriptcase.net target=_blank><span style=font-size: x-small; color: #ffffff; font-family: Arial,Helvetica,sans-serif;>www.scriptcase.net</span></a></td><td bgcolor=#FF6600> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: en_us;en_us
statusid: UNASSIGNED
title: Ticket Submitted
enabled: Y
content:
  <table width=597 border=0 cellpadding=10 bgcolor=#FAFAF8> <tr> <td><table width=573 border=0 cellspacing=0 > <tr> <td width=311 nowrap bgcolor=#FF6600><strong><font face=Arial, Helvetica, sans-serif color=#FFFFFF><h3>ScriptCase Tickets System </h3></font></strong></td> <td width=258 bgcolor=#FF6600><div align=right></div></td> </tr> <tr> <td colspan=2><font face=Arial, Helvetica, sans-serif color=#006666 size=3>Dear: <strong>@@##CustomerName##@@</strong></font><font face=Arial, Helvetica, sans-serif color=#006666 size=3><br> <br> Your support ticket<strong><font color=#666666> </font></strong>has been submitted. We try to reply to all tickets as soon as possible, usually within 24 hours.<br> <br> </font></td> </tr> <tr> <td colspan=2 align=left valign=top><font face=Arial, Helvetica, sans-serif color=#006666 size=3>Your tracking ID: <strong>@@##TrackingID##@@<br> <br> </strong></font></td> </tr> <tr> <td colspan=2 align=left valign=top bgcolor=#EEF7D5><div align=justify> <p>@@##TicketMessage##@@<br> </p> </div></td> </tr><tr> <td colspan=2><font face=Arial, Helvetica, sans-serif color=#006666 size=3>You can view the status of your ticket using the link bellow: </font></td> </tr><tr> <td colspan=2><div align=left><font face=Arial, Helvetica, sans-serif color=#000099 size=2>@@##TrackingLink##@@ </font></div></td> </tr> <tr><td COLSPAN=2><table cellspacing=0 width=100%><tr> <td bgcolor=#FF6600><a href=http://www.scriptcase.net target=_blank><font color=#FFFFFF size=2 face=Arial, Helvetica, sans-serif>www.scriptcase.net</font></a></td> <td bgcolor=#FF6600><div align=right></div></td></tr></table></td> </tr> </table></td></tr></table>


ticketlanguage: en_us;en_us
statusid: ASSIGNED
title: Ticket Forwarded
enabled: Y
content:
  <table border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#009933><strong><span style=font-size: x-small; color: #ffffff; font-family: Arial,Helvetica,sans-serif;><h3>ScriptCase Tickets System </h3></span></strong></td><td width=236 bgcolor=#009933> </td></tr><tr><td colspan=2><span style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;><br />A ticket opened by the customer <strong> @@##CustomerName##@@</strong> was forwarded to you by the operator <strong>@@##StaffName##@@</strong>. Please answer this request as soon as possible! <br /><br />This is an automatic message, please do not reply it. <br /></span></td></tr><tr><td colspan=2 align=left valign=top><span style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;>Tracking ID: <strong><font color=#666666>@@##TrackingID##@@</font></strong></span></td></tr><tr><td colspan=2 align=left valign=top><p> </p><p> </p></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5><span style=font-size: small; color: #666666; font-family: Arial,Helvetica,sans-serif;><strong></strong></span><div><p>@@##TicketMessage##@@</p></div></td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#009933><a href=http://www.scriptcase.net target=_blank><span style=font-size: x-small; color: #ffffff; font-family: Arial,Helvetica,sans-serif;>www.scriptcase.net</span></a></td><td bgcolor=#009933> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: en_us;en_us
statusid: CLOSED
title: Ticket Closed
enabled: Y
content:
  <table border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#009933><span style=color: #ffffff;><span class=style1><font face=Arial,Helvetica,sans-serif><h3>ScriptCase Tickets System</h3></font></span></span></td><td width=236 bgcolor=#009933> </td></tr><tr><td colspan=2><p style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;>Ticket Closed.<br /> This ticket was closed by the customer : <strong>@@##CustomerName##@@</strong><br /> <br>  This is an automatic ticket message, please do not reply it. <em>.</em></p> </td></tr><tr><td colspan=2 align=left valign=top><span style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;><br />Tracking ID: <strong><font color=#666666>@@##TrackingID##@@</font></strong></span></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5>@@##TicketMessage##@@</td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#009933><a href=http://www.scriptcase.net target=_blank><span style=font-size: x-small; color: #ffffff; font-family: Arial,Helvetica,sans-serif;>www.scriptcase.net</span></a></td><td bgcolor=#009933> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: en_us;en_us
statusid: FORGETPWD
title: Forget Password
enabled: Y
content:
  <table border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#009933><strong><span style=font-family: Arial,Helvetica,sans-serif; color: #ffffff; font-size: x-small;><span style=font-size: medium;><h3>ScriptCase Tickets System</h3></span> </span></strong></td><td width=236 bgcolor=#009933> </td></tr><tr><td colspan=2><p><span style=font-family: Arial,Helvetica,sans-serif; color: #006666; font-size: small;>Dear @@##StaffName##@@, as requested, your account info:</span></p><p><span style=font-family: Arial,Helvetica,sans-serif; color: #006666; font-size: small;>User: @@##StaffEmail##@@<br />Password: @@##StaffPassword##@@ <br /> </span></p></td></tr><tr><td align=left valign=top></td><td align=left valign=top></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5> </td></tr><tr><td colspan=2><span style=font-family: Arial,Helvetica,sans-serif; color: #006666; font-size: small;> </span></td></tr><tr><td colspan=2><div><span style=font-family: Arial,Helvetica,sans-serif; color: #000099; font-size: x-small;> </span></div></td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#009933><a href=http://www.scriptcase.net target=_blank><span style=font-family: Arial,Helvetica,sans-serif; color: #ffffff; font-size: x-small;>www.scriptcase.net</span></a></td><td bgcolor=#009933></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: en_us;en_us
statusid: RETURNED
title: Ticket Returned
enabled: Y
content:
  <table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#009933><strong><span style=font-size: x-small; color: #ffffff; font-family: Arial,Helvetica,sans-serif;><font size=4><h3>ScriptCase Tickets System</h3></font> </span></strong></td><td width=236 bgcolor=#009933><div><span style=font-size: small; color: #ffffff; font-family: Arial,Helvetica,sans-serif;><br /><strong></strong></span></div></td></tr><tr><td colspan=2><p><span style=font-size: small; color: #008080; font-family: Arial,Helvetica,sans-serif;>The customer <strong>@@##CustomerName##@@</strong></span><span class=style1> </span><span style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;>returned this ticket to support. <br /> This is an automatic message, please do not reply it. <br /> </span></p></td></tr><tr><td colspan=2 align=left valign=top><p><span style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;>Tracking ID: <strong><font color=#666666>@@##TrackingID##@@</font></strong></span> </p><strong></strong></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5>@@##TicketMessage##@@</td></tr><tr><td colspan=2><div></div></td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#009933><a href=http://www.scriptcase.net target=_blank><span style=font-size: x-small; color: #ffffff; font-family: Arial,Helvetica,sans-serif;>www.scriptcase.net</span></a></td><td bgcolor=#009933> </td></tr></tbody></table></td></tr></tbody></table></td></tr>


ticketlanguage: en_us;en_us
statusid: UNASSIGNED
title: Ticket Submitted
enabled: Y
content:
  <table border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#009933><font face=Arial, Helvetica, sans-serif color=#FFFFFF> <h3>ScriptCase Tickets System</h3></font></td><td width=236 bgcolor=#009933> </td></tr><tr><td colspan=2><span style=font-family: Arial,Helvetica,sans-serif; color: #006666; font-size: small;><br /> The customer <strong>@@##CustomerName##@@</strong></span><span style=font-family: Arial,Helvetica,sans-serif; color: #006666; font-size: small;> </span><span style=font-family: Arial,Helvetica,sans-serif; color: #006666; font-size: small;>submited a new ticket. <br /> <br /> This is an automatic message, please do not reply it. <br /> </span></td></tr><tr><td colspan=2 align=left valign=top><span style=font-family: Arial,Helvetica,sans-serif; color: #006666; font-size: small;><br /> TrackingID :</span><strong><span style=font-family: Arial,Helvetica,sans-serif; color: #666666;>@@##TrackingID##@@</span></strong><br /></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5><span style=font-family: Arial,Helvetica,sans-serif;>@@##TicketMessage##@@</span></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5> </td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#009933><a href=http://www.scriptcase.net target=_blank><span style=font-family: Arial,Helvetica,sans-serif; color: #ffffff; font-size: x-small;>www.scriptcase.net</span></a></td><td bgcolor=#009933> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: es;es_es
statusid: CLOSED
title: Billete Cerrado.
enabled: Y
content:
  <style type=text/css><!--.style2 {color: #006666}--></style><table border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#ff3300><span style=color: #ffffff;><span class=style1><span style=font-family: Arial,Helvetica,sans-serif;><span style=font-size: medium;><h2>ScriptCase Tickets System</h2></span> </span></span></span></td><td width=236 bgcolor=#ff3300> </td></tr><tr><td colspan=2><span style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;><span style=font-size: 12pt; color: black; line-height: 115%; font-family:  lang=ES>Estimado</span>: <strong>@@##CustomerName##@@</strong><br /><br />Billete cerrado.<br /> �ste es un mensaje autom�tico, por favor, no responder. </span></td></tr><tr><td colspan=2 align=left valign=top><span style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;><br />Su seguimiento ID<span class=style2>: <strong>@@##TrackingID##@@ </strong></span><strong><span style=color: #666666;><table border=0 cellspacing=0 width=573><tbody><tr><td colspan=2 align=left valign=top><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;><strong></strong></span></td></tr><tr><td colspan=2 align=left valign=top><p><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;><br /></span></p></td></tr></tbody></table></span></strong></span></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5><span style=font-size: small; color: #666666; font-family: Arial,Helvetica,sans-serif;><strong><br /></strong></span><div>@@##TicketMessage##@@</div></td></tr><tr><td colspan=2><span style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;><br /><span style=color: #000000;>Puede realizar el seguimiento de este billete a trav�s del v�nculo de abajo:</span> </span></td></tr><tr><td colspan=2><div><span style=font-size: x-small; color: #000099; font-family: Arial,Helvetica,sans-serif;>@@##TrackingLink##@@ </span></div></td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#ff3300><a href=http://www.scriptcase.net target=_blank><span style=font-size: x-small; color: #ffffff; font-family: Arial,Helvetica,sans-serif;>www.scriptcase.net</span></a></td><td bgcolor=#ff3300> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: es;es_es
statusid: CONFIRMATION
title: Confirmacion
enabled: Y
content:
  <table border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bordercolor=#FF6600 bgcolor=#FF6600><strong><span style=font-family: Arial,Helvetica,sans-serif; color: #ffffff; font-size: x-small;><span style=font-size: medium;>  <h3>ScriptCase Tickets System</h3></span> </span></strong></td><td width=236 bordercolor=#FF6600 bgcolor=#FF6600> </td></tr><tr><td colspan=2><p><span style=font-family: Arial,Helvetica,sans-serif; color: #006666; font-size: small;>Estimado @@##CustomerName##@@, por favor haga clic en el enlace abajo para confirmar la creaci&oacute;n de su cuenta: </span></p><p><span style=font-family: Arial,Helvetica,sans-serif; color: #006666; font-size: small;><br />  @@##ActivationLink##@@ <br /> </span></p></td></tr><tr><td align=left valign=top></td><td align=left valign=top></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5> </td></tr><tr><td colspan=2><span style=font-family: Arial,Helvetica,sans-serif; color: #006666; font-size: small;> </span></td></tr><tr><td colspan=2><div><span style=font-family: Arial,Helvetica,sans-serif; color: #000099; font-size: x-small;> </span></div></td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bordercolor=#FF6600 bgcolor=#FF6600><a href=http://www.scriptcase.net target=_blank><span style=font-family: Arial,Helvetica,sans-serif; color: #ffffff; font-size: x-small;>www.scriptcase.net</span></a></td><td bordercolor=#FF6600 bgcolor=#FF6600></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: es;es_es
statusid: FORGETPWD
title: Ha olvidado contrasena
enabled: Y
content:
  <table border=0 cellpadding=1 bgcolor=#FFFFFF> <tr> <td><table width=573 border=0 cellpadding=0 cellspacing=0> <tr> <td width=324 bgcolor=#FF6600><font face=Arial, Helvetica, sans-serif color=#FFFFFF> <h3>ScriptCase Tickets System</h3> </font></td> <td width=236 bgcolor=#FF6600></td> </tr> <tr> <td colspan=2><p> <br /> Estimado @@##CustomerName##@@, la informaci�n de su cuenta como solicitado, </p> <p>Usuario: @@##CustomerEmail##@@<br /> Contrase�a : @@##CustomerPassword##@@ <br /> </p> <p> </p></td> </tr> <tr> <td align=left valign=top></td> <td align=left valign=top></td> </tr> <tr> <td colspan=2 align=left valign=top bgcolor=#eef7d5></td> </tr> <tr> <td colspan=2></td> </tr> <tr> <td colspan=2></td> </tr> <tr> <td colspan=2><table border=0 cellspacing=0 width=100%> <tr> <td bgcolor=#FF6600><a href=http://www.scriptcase.net target=_blank>www.scriptcase.net</a></td> <td bgcolor=#FF6600></td> </tr> </table></td> </tr> </table></td> </tr></table>


ticketlanguage: es;es_es
statusid: FORGETTRACK
title: Seus tickets
enabled: Y
content:
  <table width=600px border=0 cellpadding=10 cellspacing=0 bgcolor=#fafaf8 > <tr> <td><table border=0 cellspacing=0 width=100%> <tr> <td bgcolor=#FF6600><h3><font color=#FFFFFF>ScriptCase Tickets System </font></h3></td> </tr> <tr> <td><p><br /> <strong>Estimado @@##CustomerName##@@ </strong><br /> </p></td> </tr> <tr> <td align=left valign=top><br /> Those are your open tickets.<br /> Estes son los billetes que est�n abiertas.</td> </tr> <tr> <td><br /> @@##CustomerOpennedTicketsList##@@<br /> </td> </tr> <tr> <td><table border=0 cellspacing=0 width=100%> <tr> <td bordercolor=#FF9900 bgcolor=#FF6600><a href=http://www.scriptcase.net target=_blank>www.scriptcase.net</a></td> <td bgcolor=#FF6600> </td> </tr> </table></td> </tr> </table></td> </tr></table>


ticketlanguage: es;es_es
statusid: REPLIED
title: Billete respondido
enabled: Y
content:
  <!--CTYPE HTML PUBLIC -//W3C//DTD HTML 4.01 Transitional//EN http://www.w3.org/TR/html4/loose.dt--> <table border=0 cellpadding=10 bgcolor=#fafaf8> <tbody> <tr> <td> <table border=0 cellspacing=0 width=573> <tbody> <tr> <td width=324 bgcolor=#009933><strong><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;>ScriptCase Tickets System </span></strong></td> <td width=236 bgcolor=#009933> <div><span style=font-size: small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;><span style=font-size: 12pt; color: black; line-height: 115%; font-family:  lang=ES>Estimado</span>: <strong>@@##CustomerName##@@</strong></span></div> </td> </tr> <tr> <td colspan=2><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;><span style=font-family:  lang=ES><font color=#000000>Su billete fue respondido, por favor lea a continuaci�n la respuesta del operador. <br />�ste es un mensaje autom�tico, por favor, no responder. <br />Su solicitud ser� contestada en breve.</font></span></span></td> </tr> <tr> <td align=left valign=top> <p><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;>TicketID: <strong><font color=#666666>@@##TicketID##@@</font></strong></span></p> <p> </p> </td> <td align=left valign=top><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;>Asunto:</span><strong><span style=color: #666666; font-family: Arial, Helvetica, sans-serif;>@@##TicketSubject##@@</span></strong></td> </tr> <tr> <td colspan=2 align=left valign=top bgcolor=#eef7d5><span style=font-size: small; color: #666666; font-family: Arial, Helvetica, sans-serif;><strong><br /></strong></span> <div> <p>@@##TicketMessage##@@</p> </div> </td> </tr> <tr> <td colspan=2><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;><font color=#000000>Para realizar el seguimiento de su billete use el siguiente v�nculo:</font></span></td> </tr> <tr> <td colspan=2> <div><span style=font-size: x-small; color: #000099; font-family: Arial, Helvetica, sans-serif;>@@##TrackingLink##@@ </span></div> </td> </tr> <tr> <td colspan=2> <table border=0 cellspacing=0 width=100%> <tbody> <tr> <td bgcolor=#009933><a href=http://www.scriptcase.net target=_blank><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;>www.scriptcase.net</span></a></td> <td bgcolor=#009933> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table>


ticketlanguage: es;es_es
statusid: RETURNED
title: Billete devuelto
enabled: Y
content:
  <style type=text/css><!--.style2 {color: #006666}--></style><table border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#FF6600><strong><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;> <h2>ScriptCase Tickets System </h2></span></strong></td><td width=236 bgcolor=#FF6600><div></div></td></tr><tr> <td colspan=2><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;> </span><span style=font-size: small; font-family: Arial, Helvetica, sans-serif;> <div class=style2 id=result_box style=text-align: left; dir=ltr><span style=font-size: small; font-family: Arial, Helvetica, sans-serif;><span style=font-size: 12pt; line-height: 115%; font-family: lang=ES>Estimado</span>: <strong>@@##CustomerName##@@</strong></span><br> <br> Su boleto fue devuelto a lo soporte con �xito. <br /> �ste es un mensaje autom�tico, por favor, no responder. <br />Su solicitud ser� contestada en breve.<br> </div></span></td></tr><tr><td colspan=2 align=left valign=top><p><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;><br> TicketID: <strong><span style=color: #666666;>@@##TicketID##@@</span></strong></span></p><p> </p></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5><span style=font-size: small; color: #666666; font-family: Arial, Helvetica, sans-serif;><strong><br /></strong></span>@@##TicketMessage##@@</td></tr><tr><td colspan=2><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;><span style=color: #000000;>Para realizar el seguimiento de su billete use el siguiente v�nculo:</span></span></td></tr><tr><td colspan=2><div><span style=font-size: x-small; color: #000099; font-family: Arial, Helvetica, sans-serif;>@@##TrackingLink##@@ </span></div></td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bordercolor=#FF0000 bgcolor=#FF6600><a href=http://www.scriptcase.net target=_blank><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;>www.scriptcase.net</span></a> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: es;es_es
statusid: UNASSIGNED
title: Billete Abierto
enabled: Y
content:
  <table border=0 cellpadding=10 width=597 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=311 bgcolor=#ff6600><strong><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;><h3>ScriptCase Tickets System </h3></span></strong></td><td width=258 bgcolor=#ff6600> </td></tr><tr><td colspan=2><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;>Estimado: <strong>@@##CustomerName##@@</strong><br /><br />Su billete se ha presentado. Tratamos de responder a todos los billetes lo antes posible, normalmente en 24 horas. </font><br /></span></td></tr><tr><td colspan=2 align=left valign=top><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;><br /><font color=#000000>Su seguimiento ID</font>: <strong>@@##TrackingID##@@<br /></strong></span></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5><span style=font-size: small; color: #666666; font-family: Arial, Helvetica, sans-serif;><strong></strong></span><div><p>@@##TicketMessage##@@</p></div></td></tr><tr><td colspan=2><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;><br /><font color=#000000>Puede realizar el seguimiento de este billete a trav�s del v�nculo de abajo:</font></span></td></tr><tr><td colspan=2><div><span style=font-size: x-small; color: #000099; font-family: Arial, Helvetica, sans-serif;>@@##TrackingLink##@@ </span></div></td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#ff6600><a href=http://www.scriptcase.net target=_blank><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;>www.scriptcase.net</span></a></td><td bgcolor=#ff6600> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: es;es_es
statusid: ASSIGNED
title: Billete enviado
enabled: Y
content:
  <html><table width=597 border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#009933><strong><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;><h2>ScriptCase Tickets System</h2></span></strong></td><td width=236 bgcolor=#009933> </td></tr><tr><td colspan=2><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;><p>Un billete abierto por el cliente:<strong> @@##CustomerName##@@</strong><br /> fue remitida a usted por el operador: <strong>@@##StaffName##@@</strong> por favor responda a este mensaje tan pronto como pueda! <br /><br />Este es un mensaje autom�tico, por favor no responder.</p></span></td></tr><tr><td colspan=2 align=left valign=top><p style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;> </p> <p style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;>Tracking ID: <strong><font color=#666666>@@##TrackingID##@@</font></strong></p></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5><span style=font-size: small; color: #666666; font-family: Arial, Helvetica, sans-serif;><strong></strong></span><div><p>@@##TicketMessage##@@</p><p> </p></div></td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#009933><a href=http://www.scriptcase.net target=_blank><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;>www.scriptcase.net</span></a></td><td bgcolor=#009933> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: es;es_es
statusid: CLOSED
title: Billete Cerrado
enabled: Y
content:
  <style type=text/css><!--.style2 {color: #006666}--></style><table width=597 border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#009933><strong><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;><h3>ScriptCase Tickets System</h3> </span></strong></td><td width=236 bgcolor=#009933> </td></tr><tr><td colspan=2><p class=style2><span style=font-size: small; font-family: Arial, Helvetica, sans-serif;>El cliente <span style=font-size: small; font-family: Arial, Helvetica, sans-serif;>Cliente: <strong>@@##CustomerName##@@</strong></span> cerr� �ste billete. </span><span style=font-size: small; font-family: Arial, Helvetica, sans-serif;>�ste es un mensaje autom�tico, por favor, no responder.</span></p></td></tr><tr><td colspan=2 align=left valign=top><p><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;><br> Tracking ID: <strong><font color=#666666>@@##</font></strong></span><span style=font-size: small; font-family: Arial, Helvetica, sans-serif;><strong><font color=#666666>Tracking</font></strong></span><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;><strong><font color=#666666>ID##@@</font></strong></span></p><p> </p></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5><span style=font-size: small; color: #666666; font-family: Arial, Helvetica, sans-serif;><strong><br /></strong></span>@@##TicketMessage##@@</td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#009933><a href=http://www.scriptcase.net target=_blank><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;>www.scriptcase.net</span></a></td><td bgcolor=#009933> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: es;es_es
statusid: FORGETPWD
title: Ha olvidado contrasena
enabled: Y
content:
  <table border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#009933><strong><span style=font-size: x-small; color: #ffffff; font-family: Arial,Helvetica,sans-serif;><span style=font-size: medium;>ScriptCase Tickets System</span> </span></strong></td><td width=236 bgcolor=#009933> </td></tr><tr><td colspan=2><p><span style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;><span style=font-size: 12pt; color: black; font-family: Courier New; mso-fareast-font-family: Times New Roman; mso-ansi-language: ES; mso-fareast-language: EN-CA; lang=ES>Estimado</span> @@##StaffName##@@, se abaixo <font face=Courier New color=#000000>a los datos de acceso:</font></span></p><p><span style=font-size: small; color: #006666; font-family: Arial,Helvetica,sans-serif;><font face=Courier New color=#000000>Usuario</font>: @@##StaffEmail##@@<br /><font face=Courier New color=#000000>Contrase�a</font>: @@##StaffPassword##@@ <br /></span></p></td></tr><tr><td align=left valign=top> </td><td align=left valign=top> </td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5> </td></tr><tr><td colspan=2> </td></tr><tr><td colspan=2> </td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#009933><a href=http://www.scriptcase.net target=_blank><span style=font-size: x-small; color: #ffffff; font-family: Arial,Helvetica,sans-serif;>www.scriptcase.net</span></a></td><td bgcolor=#009933> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: es;es_es
statusid: RETURNED
title: Billete devuelto
enabled: Y
content:
  <table border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#009933><strong><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;><h2>ScriptCase Tickets System </h2></span></strong></td><td width=236 bgcolor=#009933><div></div></td></tr><tr><td colspan=2><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;>El cliente <strong>@@##CustomerName##@@</strong> lo devolvi� el billete al soporte. <br />�ste es un mensaje autom�tico, por favor, no responder. <br /></span></td></tr><tr><td colspan=2 align=left valign=top><p><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;>Tracking ID: <strong><span style=color: #666666;>@@##TrackingID##@@</span></strong></span></p><p> </p></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5><span style=font-size: small; color: #666666; font-family: Arial, Helvetica, sans-serif;><strong><br /></strong></span><div><p>@@##TicketMessage##@@</p></div></td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#009933><a href=http://www.scriptcase.net target=_blank><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;>www.scriptcase.net</span></a></td><td bgcolor=#009933> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


ticketlanguage: es;es_es
statusid: UNASSIGNED
title: Billete Abierto
enabled: Y
content:
  <table border=0 cellpadding=10 bgcolor=#fafaf8><tbody><tr><td><table border=0 cellspacing=0 width=573><tbody><tr><td width=324 bgcolor=#009933><strong><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;>ScriptCase Tickets System </span></strong></td><td width=236 bgcolor=#009933> </td></tr><tr><td colspan=2><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;>El cliente <strong>@@##CustomerName##@@</strong> abri� un billete. <br /> �ste es un mensaje autom�tico, por favor, no responder. </span></td></tr><tr><td colspan=2 align=left valign=top><p><span style=font-size: small; color: #006666; font-family: Arial, Helvetica, sans-serif;>TicketID: <strong><font color=#666666>@@##TicketID##@@</font></strong></span> </p><strong><span style=color: #666666; font-family: Arial, Helvetica, sans-serif;><strong><font face=Arial, Helvetica, sans-serif color=#666666><div id=result_box style=text-align: left; dir=ltr></div></font></strong></span></strong></td></tr><tr><td colspan=2 align=left valign=top bgcolor=#eef7d5>@@##TicketMessage##@@</td></tr><tr><td colspan=2><table border=0 cellspacing=0 width=100%><tbody><tr><td bgcolor=#009933><a href=http://www.scriptcase.net target=_blank><span style=font-size: x-small; color: #ffffff; font-family: Arial, Helvetica, sans-serif;>www.scriptcase.net</span></a></td><td bgcolor=#009933> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>


