# course_catalog

course_title: CSR: Customer Service Representative
course_lenght: 220
course_track: HR Essentials
course_description:
  Training Customer Service Representative (CSR) is intended for support center professionals who have direct contact with the client and are responsible for the level of care given.


course_title: SCA: Support Center Analyst
course_lenght: 80
course_track: Finance
course_description:
  The HDI Support Center Analyst (SCA) is an intensive course designed for technical support and customer service that regardless of the level of knowledge are responsible for the so-called solution.


course_title: DST: Desktop Support Technician
course_lenght: 40
course_track: Business Skills
course_description:
  This course proves that professional field support, field support and on site have the ability to support customer service, for service management, as well as master the best practices for providing service and support high quality to customers.


course_title: SCTL: Team Leader Support Center
course_lenght: 16
course_track: HR Essentials
course_description:
  This course is designed for team managers, leaders, coordinators or supervisors Support Centers that need to have leadership skills, learn best practices for managing people, processes, tools and resources from the Support Center as well as understand the value added service in the business


course_title: Support Center Manager
course_lenght: 4
course_track: HR Essentials
course_description:
  The Support Center Manager course covers in detail the best management practices of a tactical and operational support center. Entenda como gerir sua opera��o como uma organiza��o prestadora de servi�os ao neg�cio, controlando indicadores t�cnicos e associando-os aos objetivos da empresa, gerenciand


course_title: Endomarketing to Service Desk
course_lenght: 4
course_track: HR Essentials
course_description:
  Aimed at directors, managers, coordinators and supervisors of technology that has relationship with the users or any aspects of the business, the workshop Endomarketing for Service Desk is intended to present the benefits of communication in relation to the results obtained by IT to effectively by


